GDPR

GDPR Privacy Policy

Last updated: August 24, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with an initial capital letter have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for You to access Our Service or parts of it.

  • "Company" (referred to as "the Company", "We", "Us" or "Our") refers to Ausencia Handelsbolag, Org. no: 969802-5393, Grepgatan 46, 254 48 Helsingborg, Sweden. For the purpose of GDPR, the Company is the Data Controller.

  • "Country" refers to Sweden.

  • "Cookies" are small files placed on Your Device by a website, containing browsing history details and other tracking purposes.

  • "Data Controller", for the purposes of the GDPR, refers to the Company, which determines the purposes and means of the processing of Personal Data.

  • "Device" means any device that can access the Service, such as a computer, cellphone, or tablet.

  • "Personal Data" means any information relating to an identified or identifiable individual.

  • "Service" refers to the Website.

  • "Service Provider" means any natural or legal person who processes data on behalf of the Company. For GDPR, Service Providers are Data Processors.

  • "Usage Data" refers to data collected automatically, generated by the use of the Service or the Service infrastructure (e.g., pages visited, time spent).

  • "Website" refers to Ausencia, accessible from https://www.ausencia.eu.

  • "You" means the individual using the Service, or the company/legal entity on behalf of which such individual is accessing the Service. Under GDPR, You are the Data Subject.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide certain information, including but not limited to:

  • Email address

  • First and last name

  • Phone number

  • Address, ZIP/Postal code, City, Country

Usage Data
Collected automatically and may include:

  • Device IP address

  • Browser type and version

  • Pages visited, date/time, time spent

  • Device identifiers and diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar technologies to monitor activity and improve the Service. These include:

  • Session Cookies – essential for Service operation

  • Persistent Cookies – remember preferences and login details

  • Analytics Cookies – analyze usage trends (e.g., Google Analytics)

  • Marketing Cookies – measure advertising effectiveness (e.g., Meta Pixel)

For more details, see Our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes, with corresponding legal bases:

Purpose Example Legal basis
To provide and maintain the Service Processing orders, shipping products Contract
To manage Your Account Account creation, login functionality Contract
To fulfill contracts and deliver purchases Payment, delivery, returns Contract
To comply with legal obligations Bookkeeping, tax requirements Legal obligation
To contact You Customer service, important updates Legitimate interest
To provide marketing Newsletters, promotions Consent
For analytics and improvements Monitoring trends, user experience Legitimate interest

Sharing of Your Personal Data

We do not sell Your Personal Data. We may share it with:

  • Payment providers (e.g., Stripe, Klarna, PayPal) – to process payments securely

  • Shipping companies (e.g., PostNord, DHL, UPS) – to deliver orders

  • IT service providers (e.g., Shopify, email hosting) – to operate our website and communication

  • Analytics & marketing tools (e.g., Google Analytics, Meta Pixel) – to analyze performance and marketing effectiveness

  • Authorities – if required by law

All Service Providers are contractually obligated to protect Your data and process it only on Our behalf.

Retention of Your Personal Data

We keep Your Personal Data only as long as necessary:

  • Orders/transactions: 7 years (Swedish accounting law)

  • Marketing data: Until You withdraw consent

  • Customer service messages: Max 12 months

  • Usage data: Shorter periods unless needed for security, analytics, or legal compliance

Transfer of Personal Data

Your data may be transferred outside the EU/EEA (e.g., cloud hosting). When this happens, we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Your Rights under GDPR

You have the right to:

  • Access, update, or delete Your Personal Data

  • Correct inaccurate or incomplete data

  • Object to processing (including direct marketing)

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at: info@ausencia.eu.
You may also file a complaint with the Swedish Authority for Privacy Protection (IMY).

Security of Your Personal Data

We use appropriate technical and organizational measures to protect Your Personal Data. However, no method of internet transmission or storage is completely secure.

Children’s Privacy

Our Service does not target anyone under 13. We do not knowingly collect Personal Data from children. If we learn such data has been collected without consent, it will be deleted.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

  • Updates will be posted on this page.

  • If significant changes are made, We will notify You by email or via a notice on Our Website before changes become effective.

Contact Us

If You have any questions about this Privacy Policy, You can contact us:

Ausencia Handelsbolag
Org. no: 969802-5393
Address: Grepgatan 46, 254 48 Helsingborg, Sweden
Email: info@ausencia.eu
Website: https://www.ausencia.eu