Info
Shipping Policy & Delivery Time
• Delivery Time
Standard delivery time is within 2–5 business days. During campaigns or high season, delivery times may be slightly longer.
• Shipping Cost
Shipping fees are displayed at checkout before payment.
• Delivery Method
Orders are shipped with PostNord / DHL / Bring and delivered to the nearest service point.
Returns Policy
You have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason. To exercise this right, you must notify us within this period.
If you withdraw, we will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we are informed of your decision. The refund will be made using the same payment method you used for the purchase, unless otherwise agreed. You may have to bear the direct cost of returning the goods, unless free returns are offered.
Products must be returned in their original condition. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
If a product is faulty, defective, or does not match the description, you are entitled to a repair, replacement, or a full/partial refund in accordance with EU consumer protection laws.
How to Return
To arrange a return, please contact us at info@ausencia.eu to receive your return label and detailed instructions.